Everything you need to know about placing, canceling, or updating your order, as well as payments, preorders, backorders, and more...

<h2 id="how-to-place-an-order"><span style="font-family: Arial,Helvetica,sans-serif;">How to place an order</span></h2><ol><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Add the products that you want to purchase to your cart.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">When you are finished shopping, select &apos;Proceed to checkout&apos; from your cart.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Enter your contact, shipping, and payment information on the checkout page, or select one of the express checkout options to autofill this information and complete your order.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Select &apos;Pay Now&apos; to complete your order and process your payment for all the items in your order. That&apos;s it!</li></ol><h3 id="accepted-payment-methods"><span style="font-family: Arial,Helvetica,sans-serif;">Accepted payment methods</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Alipay, Shop Pay (in full or in installments), Diners Club, and JCB (Japan Credit Bureau).</span></p><h3 id="local-currency-pricing"><span style="font-family: Arial,Helvetica,sans-serif;">Local currency pricing</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Applicable to:</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif;">Canada</li><li style="font-family: Arial, Helvetica, sans-serif;">Mexico</li><li style="font-family: Arial, Helvetica, sans-serif;">United Kingdom</li><li style="font-family: Arial, Helvetica, sans-serif;">Australia</li></ul><p><span style="font-family: Arial,Helvetica,sans-serif;">Local currency pricing on our website for the countries listed above includes the price of the product <em>plus</em> the cost of duties and taxes applied to the import of your order to your country.&#xA0;</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">The shipping fee is calculated separately at checkout based on your exact location and the size and weight of the items in your order.&#xA0;</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">Including duties and taxes in the product price prevents surprise additional fees at checkout and ensures a seamless international shipping experience. You can be confident you know the exact amount you will pay for your Nomad order up front and you will not be charged for any import fees once your package arrives in your country. So, rest assured, the total price at checkout is the final price you will pay for your order.</span></p><h3 id="gift-receipts-and-gift-wrapping"><span style="font-family: Arial,Helvetica,sans-serif;">Gift receipts and gift wrapping</span></h3><p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">We can provide gift receipts for any items in your order. Select the &apos;Gift receipt&apos; button in your order confirmation email to create a gift receipt for any items in your order. You can even create multiple gift receipts for different items in a single order if you plan to give the items to different recipients. The gift receipt(s) can either be printed and handed to the recipient or a link to the gift receipt can be emailed to your recipient directly.</span></p><p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Unfortunately, we do not offer gift wrapping at this time. If you&apos;d like to send your Nomad order as a gift, please note that we do not include any invoices or paperwork inside our packages that would display the amount paid for the order. All information regarding your order will be sent to the buyer&apos;s email address and will be accessible through your Nomad account.</span></p><h2 id><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></h2><h2 id="update-your-order-or-shipping-address"><span style="font-family: Arial,Helvetica,sans-serif;">Update your order or shipping address</span></h2><p><span style="font-family: Arial,Helvetica,sans-serif;">Once your order has been placed and you have received your order confirmation email, <strong>we cannot guarantee that we will be able to make any changes to your order</strong>. Please double-check that all your order details are correct, especially if you are completing your payment through one of our Express Checkout options (ShopPay, Apple Pay, Amazon Pay, PayPal, or Google Pay).</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">Our team is unable to make any changes to an order once a shipping notification email has been sent or a tracking number has been assigned.</span></p><h3 id="cancel-an-order"><span style="font-family: Arial,Helvetica,sans-serif;">Cancel an order</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">If you have not yet received a shipping notification email for your order and would like to cancel it, please submit a request to cancel your order:</span></p><ol><li style="font-family: Arial, Helvetica, sans-serif;">Navigate to the &apos;Manage your orders&apos; section of the Help Center and select the &apos;Cancel&apos; option.</li><li style="font-family: Arial, Helvetica, sans-serif;">Sign in using either the email address or phone number associated with your order.</li><li style="font-family: Arial, Helvetica, sans-serif;">Enter your verification code to sign in.</li><li style="font-family: Arial, Helvetica, sans-serif;">Select the order number you would like to cancel. If the order has not been assigned a tracking number, the option to cancel the order will be available.</li><li style="font-family: Arial, Helvetica, sans-serif;">Select &apos;Cancel&apos;. Then select &apos;Request cancellation&apos; for the item(s) you want to cancel to submit your request to our team.</li></ol><p><span style="font-family: Arial,Helvetica,sans-serif;">Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to cancel or edit it as our warehouses often fulfill orders the same day they are placed.</span></p><h3 id="update-order-items-or-shipping-address"><span style="font-family: Arial,Helvetica,sans-serif;">Update order items or shipping address</span></h3><p><span id="isPasted" style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have not yet received a shipping notification email for your order and would like to update either the items in your order or the shipping address for your order, please submit a request to update your order:</span></p><ol id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif;">Navigate to the &apos;Manage your orders&apos; section of the Help Center and select the &apos;Report issue&apos; option.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif;">Sign in using the email address or phone number associated with your order.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif;">Enter your verification code to sign in.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif;">Select the order that you would like to update. Then select &apos;Report Issue&apos;.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif;">If you would like to update the items in your order, select &apos;I&apos;d like to edit my order&apos; to submit your request to our team.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif;">If you would like to update your order&apos;s shipping address, select &apos;I&apos;d like to change my shipping address&apos; to submit your request to our team.</li></ol><p><span style="font-family: Arial,Helvetica,sans-serif;">Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to make any changes as our warehouses often fulfill orders the same day they are placed.</span></p><h2 id="-1"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></h2><h2 id="preorders-and-backorders"><span style="font-family: Arial,Helvetica,sans-serif;">Preorders and backorders</span></h2><h3 id="preorders"><span style="font-family: Arial,Helvetica,sans-serif;">Preorders</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Newly released products that are not available to ship immediately may be available to <strong>preorder</strong>. If you see a product on our website listed as a preorder, it means we are accepting orders for the product and will ship orders by the expected ship date listed on the product details page. If your order contains one or more preordered item(s), all the items, including non-preorder items, may be held so they can ship together.</span></p><h3 id="backorders"><span style="font-family: Arial,Helvetica,sans-serif;">Backorders</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Products that are not currently in stock but will have new stock soon may be available to <strong>backorder</strong>. If an item you are looking at on our website is listed as a backorder, that means the item is not currently in stock but we are accepting orders that will ship later when we receive more inventory. A backordered item will include a message that indicates the estimated ship date for the item. If your order contains one or more backordered item(s), all the items, including non-backorder items, may be held so they can ship together.</span></p><h3 id="payment-processing-for-preorders-and-backorders"><span style="font-family: Arial,Helvetica,sans-serif;">Payment processing for preorders and backorders</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Payment for any preordered and backordered items in your order will be processed immediately when your order is placed to avoid any surprise charges on your statement when the item(s) are shipped and to secure the new inventory for your order.</span></p><h2 id="-2"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></h2><h2 id="where-is-nomad-sold"><span style="font-family: Arial,Helvetica,sans-serif;">Where is Nomad sold?</span></h2><p><span style="font-family: Arial,Helvetica,sans-serif;">Nomad products are available for purchase at various online retailers and brick-and-mortar stores worldwide including Best Buy, REI, Dixons, TMall, and many more. Check out a comprehensive list of where to find Nomad in stores <a class="fr-strong" href="https://nomadgoods.com/pages/where-we-are-sold" rel="noopener noreferrer" target="_blank">here</a>.</span></p><p><br></p>

Ordering

Learn more about ordering Limited Edition items.

<p>We want to make sure everyone has a chance to shop our Limited Edition gear! Due to high-demand and limited inventory, only 3 units of the same Limited Edition colorway can be purchased per household. Limited Edition items are not eligible for bulk corporate orders. We appreciate your understanding!</p><p>Learn more about our Limited Edition product drops <a class="fr-strong" href="https://nomadgoods.com/collections/limited-edition" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</p>

Limited Edition Orders

Hoping to purchase a sold out product? Learn more about restock timelines and how to sign up for back-in-stock emails.

<div data-block="true" data-editor="eseul" data-offset-key="di9o3-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="di9o3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="di9o3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">We strive to restock &quot;Sold out&quot; products as quickly as possible but we can&apos;t always provide an exact restock timeline. That said, if you sign up for the &apos;Notify Me&apos; email notification on the product page, you&apos;ll be the first to hear when it&apos;s available for purchase again. </span></span></div><p><br></p></div><div data-block="true" data-editor="eseul" data-offset-key="5ns5n-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://attachments.gorgias.help/nryr/hc/gpkj/screen%20shot%202024-03-04%20at%209.56.03%20am-4dd147f3-4d09-4dbb-a95c-a1d609ba45e9.png" style="width: 358px;" class="fr-fic fr-dib"></div>

Sold Out Products & Restocks

Find out how to use your discount code and where you can find Nomad products on sale!

<h2 id="discount-codes">Discount Codes</h2><p>Most discount codes are only valid for full-priced and in-stock Nomad products. Preordered and backordered products are not considered to be in stock. Be sure to check any messaging accompanying your discount code for the applicable product collections and expiration date. Discount codes will automatically stop working after their listed expiration date.</p><h3 id="where-to-enter-your-discount-code">Where to enter your discount code</h3><p>You can enter your discount code on the checkout page in the field on the right that says &apos;Gift card or discount code&apos;.</p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/8X1Bk7dJpJ6KgRm0/114677e13be042c0bbb94e9f74da0b3e-4eb7ed47-278e-4ced-a749-87b2ca8e855b.jpeg" style="width: 300px;" class="fr-fic fr-dib"></p><p>On mobile, select the &apos;Show order summary&apos; dropdown near the top of the screen to reveal the &apos;Gift card or discount code&apos; field. Then enter and apply your discount code to the items in your cart.</p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/8X1Bk7dJpJ6KgRm0/IMG_BF78899AA462-1-7ec7750e-5a50-490e-ba47-1599e8cf725d.jpeg" style="width: 300px;" class="fr-fic fr-fil fr-dii"><img src="https://attachments.gorgias.help/uploads.gorgias.io/8X1Bk7dJpJ6KgRm0/IMG_41867D933E62-1-9842bf4d-cd4c-4696-9339-3901e94fc75f.jpeg" style="width: 290px;" class="fr-fic fr-dib"></p><p><br></p><h3 id="why-is-my-discount-code-not-working">Why is my discount code not working?</h3><ul><li>Most discount codes do not apply to preordered, backordered, or already discounted products.</li><li>Discount codes may not be valid for other brands&apos; products sold through www.nomadgoods.com.</li><li>Most discount codes have an expiration date listed in their accompanying messaging. Double-check that your code is still active.</li><li>Only one discount code can be used per order.</li><li>Discount codes may not be valid during sitewide sales since all products are already discounted.</li><li>There may be a technical issue with our website causing an error with your discount code. If you&apos;ve checked that your discount code passes the requirements above and you are still unable to use your discount code, our support team can help! Please reach out to us at <a data-fr-linked="true" href="mailto:support@nomadgoods.com">support@nomadgoods.com</a>.</li></ul><p><br></p><h2 id="overstock-and-last-chance-sale">Overstock and Last Chance Sale</h2><p>Nomad&apos;s Overstock and Last Chance sale sections contain discounted products. These discount items tend to sell out fast and once they&apos;re gone, they&apos;re gone for good!</p><h3 id="sale-return-policy">Sale Return Policy</h3><p>All discounted products are valid for return through the <span id="isPasted" style="font-family: sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: rgb(65, 65, 65);"><u><a href="https://returns.nomadgoods.com/#/" class="fr-strong"></a></u><a class="fr-strong" href="https://returns.nomadgoods.com/#/">Return Center</a></span>.</p><h3 id="sale-warranty-policy">Sale Warranty Policy</h3><p>All discounted products are covered under Nomad&apos;s 2-year manufacturer warranty, except cables, which are covered under Nomad&apos;s 5-year manufacturer warranty. Refer to our <a class="fr-strong" href="https://nomadgoods.gorgias.help/en-US/ruyhusvybz-139894" rel="noopener noreferrer" target="_blank">Warranty Policy</a> for more information.</p><p><br></p><h2 id="warehouse-sale">Warehouse Sale</h2><p>Nomad&apos;s Warehouse Sale contains open-box and gently used gear at discounted prices. These items are lightly used with minor visible wear or subtle cosmetic imperfections. All items have been fully inspected to be in perfect functioning condition. Warehouse Sale gear is a sustainable and affordable way to shop high-quality Nomad gear that has been lightly used but is ready for more life and adventure.</p><h3 id="warehouse-sale-return-policy">Warehouse Sale Return Policy</h3><p>All Warehouse Sale products are<strong>&#xA0;</strong>valid for return.</p><h3 id="warehouse-sale-warranty-policy">Warehouse Sale Warranty Policy</h3><p>All Warehouse Sale products are covered under Nomad&apos;s <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">2-year manufacturer warranty, except cables, which are covered under Nomad&apos;s 5-year manufacturer warranty.</span></p><p id="isPasted">Any defective items purchased from the Warehouse Sale that are within the outlined Warranty Policy will be replaced with another Warehouse Sale item of the same style, size, and color. If we no longer have stock of the same Warehouse Sale item claimed for warranty, we will replace the item with a similar Warehouse Sale item if one is available or issue store credit in the amount paid for the item.</p><p>This manufacturer warranty strictly does not cover cosmetic imperfections on the product. All products sold in the Warehouse Sale are inspected before they are shipped and are sold as is with any cosmetic imperfections.</p><p>This manufacturer warranty strictly does not cover damages to the product or personal property, such as your smartphone, headphones, accessories, or other devices that arise from negligence, misuse, normal wear and tear, modification, or accident (dropping the product, etc.).</p><p>Refer to our <a class="fr-strong" href="https://nomadgoods.gorgias.help/en-US/ruyhusvybz-139894" id="isPasted" rel="noopener noreferrer" target="_blank">Warranty Policy</a> for more information.</p><p><br></p><p><br></p>

Discounts & Sales

Create, log into, or reset your Nomad account.

<h2 id><br></h2><h2 id="log-in">Log in</h2><p>If you have already created a Nomad account, you can log in by scrolling all the way down to the footer on any page of our website, www.nomadgoods.com, and selecting &apos;Log In&apos;, or you can go <a class="fr-strong" href="https://nomadgoods.com/account/login" rel="noopener noreferrer" target="_blank">here</a>.</p><h2 id="create-a-new-account">Create a new account</h2><p>If you do not have any previous orders and do not yet have a Nomad account, you can select &apos;Create Account&apos; on the Log In page or you can go <a class="fr-strong" href="https://nomadgoods.com/account/register" rel="noopener noreferrer" target="_blank">here</a> to create one.</p><p>If you have placed at least one order on our website, then a Nomad account has already been automatically created for the email address associated with your previous order(s). You will not be able to create a new account. Instead, go back to the Log In page and select &apos;Forgot password&apos;. Enter the email address associated with your previous order(s) to set up a new password for your Nomad account. Once your new password is set, you can log into your Nomad account to view all the previous orders associated with that email address.</p><h2 id="reset-your-password">Reset your password</h2><p>From the <a class="fr-strong" href="https://nomadgoods.com/account/login" rel="noopener noreferrer" target="_blank">Log In</a> page, select &apos;Forgot password?&apos; and follow the steps listed to set a new password for your account.</p><h2 id="account-actions">Account actions</h2><p>From your Nomad account you can:</p><ul><li>View the order history associated with the email address used to log in.</li><li>View your order numbers, items, total, and payment status.</li><li>Edit your contact information and default shipping address.</li><li>Delete your account.</li></ul><p><br></p>

Orders & Payment

Ordering

Limited Edition Orders

Sold Out Products & Restocks

Discounts & Sales

My Nomad Account