Shipping & DeliveryUpdated 2 days ago
Order Processing
All orders, regardless of shipping method or delivery address, may require 1–2 business days to process before shipping. Orders placed on Fridays, weekends, or holidays may not be processed until the next business day.
Processing times may be longer during peak periods, such as new product launches, limited promotions, or holidays.
If your order includes preordered or backordered items, all items, including those in stock, may be held to ship together. This could extend processing and shipping times. For transparency, the estimated ship date for any preordered or backordered is listed on the product page before purchase and in your order confirmation email.
Issue With Tracking Info
We're always happy to help, but we have access to the same tracking information as you. Please try to resolve issues with the carrier directly. If all else fails, please contact our support team directly for assistance at [email protected].
Shipping & Delivery to the United States
Orders may ship from Santa Barbara, California, or Hong Kong, depending on your location and/or stock availability.
| SERVICE | CARRIER | DELIVERY | PRICE |
| STANDARD | USPS or FedEx | 3 - 5 Business Days | $6.00 |
| EXPRESS | USPS or FedEx | 2 - 3 Business Days | $11.00 |
| STANDARD | USPS or FedEx | 3-5 Business Days | Free for US orders over threshold *total order amount is calculated before tax and after discounts are applied |
International Shipping, Delivery, and VAT & Duties
Depending on your location and/or stock availability, orders may ship from Santa Barbara, California, or Hong Kong.
International delivery times, shipping fees, and available shipping options (including carrier services) are calculated at checkout based on the destination. All orders shipped outside the US are sent duties and taxes prepaid (DDP), so no additional charges should be applied upon delivery.
Please note, we cannot provide a receipt or invoice that splits out the VAT, taxes, or duties for your order.
*Orders shipped from Hong Kong to Hong Kong will be sent via SF Express carrier
If you have any specific questions or concerns about shipping and delivery, please email [email protected], and our team will be happy to assist!